www.knowndesign.ai
Version 2.0 | Effective: June 2026 | Last Updated: June 2026
Governed by the laws of England and Wales
Governing Law: These Terms and Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by, and shall be construed in accordance with, the laws of England and Wales. By accepting these Terms, you agree to submit to the exclusive jurisdiction of the courts of England and Wales, subject to your statutory rights as a consumer (see Clause 19).
IMPORTANT — PLEASE READ CAREFULLY: These Terms and Conditions form a legally binding contract between you and Known Design AI Ltd. By creating an account, subscribing to the Service, or otherwise using www.knowndesign.ai, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.
Known Design AI Ltd (“Known Design AI”, “we”, “us”, “our”) is a company incorporated and registered in England and Wales. Registered Office: 71 – 75 Shelton Street, Covent Garden, London WC2H 9JQ. Company Registration Number: 16965307. We operate www.knowndesign.ai and provide an AI-powered website building and managed hosting service (the “Service”) using the white-label platform of TenWeb, Inc. (trading as “10Web”). Known Design AI Ltd is your sole contractual counterparty – all agreements, billing, and support obligations are owed by Known Design AI Ltd, not by 10Web.
These Terms and Conditions (“Terms”), together with our Privacy Notice and Cookie Policy (each incorporated by reference), constitute the entire agreement between you and Known Design AI Ltd relating to the Service and supersede all prior representations, negotiations, and agreements.
| Term | Meaning |
|---|---|
| Agreement | These Terms and Conditions together with our Privacy Notice, Cookie Policy, and any other policies published on our website |
| AI Builder | The artificial intelligence website creation, editing, and publishing tool available through the Service |
| Business Day | Any day other than a Saturday, Sunday, or UK public holiday |
| Consumer | An individual acting for purposes wholly or mainly outside their trade, business, craft, or profession – Consumer Rights Act 2015 |
| Content / Your Content | All text, images, designs, and other materials that you upload, create, or publish using the Service |
| Output | Any content generated by the AI Builder in response to your inputs, prompts, or instructions |
| Service | The AI website builder, managed WordPress hosting, account dashboard, and related services at www.knowndesign.ai |
| Subscription | Your paid or free-trial plan providing access to the Service |
| 10Web / TenWeb, Inc. | The third-party white-label technology provider whose platform underlies our Service; our data processor |
| User / You | The individual or legal entity accepting these Terms and using the Service |
| Virus | Any code, file, or programme intended to adversely affect computer software or hardware, including viruses, worms, Trojan horses, ransomware, and denial-of-service attacks |
You may use the Service only if you: (a) are at least 18 years of age; (b) have the legal capacity to enter into a binding contract under English law; (c) where registering on behalf of a company, have authority to bind that entity; and (d) are not prohibited by any applicable law from using the Service.
By registering an account, you agree to: Provide accurate and complete information; keep your information up-to-date; maintain the security of your password and do not share credentials; notify us immediately at support@knowndesign.ai of any suspected unauthorised access; and accept responsibility for all activity through your account.
Subject to your active subscription, the service includes access to the AI Website Builder; managed WordPress hosting on Google Cloud Platform and AWS (via 10Web); an account dashboard; AI-powered tools, including content generation and the AI co-pilot; and customer support via support@knowndesign.ai.
The AI Builder produces Outputs based on your inputs. You acknowledge that: Outputs are a starting point requiring your review before publication; Outputs may not be accurate, unique, or free from errors or third-party intellectual property issues; other users may receive identical Outputs from the same inputs; we do not warrant that Outputs comply with any particular legal requirement; and once published by you, Output becomes Your Content and your sole responsibility.
Important: You must carefully review all AI-generated content before publication. We accept no liability for loss arising from your use of AI-generated Output without adequate review and verification.
By using the website recreation feature, you warrant that you own or hold all necessary rights to the website being recreated. You must not use this feature to reproduce a third party’s website without authorisation.
We take reasonable steps to provide reliable access to the Service but do not guarantee continuous or uninterrupted availability. The Service may be unavailable due to scheduled or emergency maintenance, third-party infrastructure issues, or Force Majeure events (Clause 17).
The Service is available on subscription plans set out at https://knowndesign.ai/pricing/ and https://knowndesign.ai/hosting. By subscribing, you agree to pay the applicable fees for your chosen plan and billing cycle.
Where offered, during a free trial: access is provided at no charge for the stated period; payment is taken only when the trial ends or if you activate a paid feature early; and you may cancel at any time with no charge.
All payments are processed securely by Stripe, Inc. (PCI DSS Level 1). We do not store, transmit, or access your full card number. Prices are in GBP unless otherwise stated. If payment fails, we will notify you and may suspend access until payment is received.
Prices shown may be exclusive of VAT. Where VAT is applicable, it will be shown at checkout. You are responsible for any taxes in your jurisdiction not collected by us.
We may change subscription fees on at least 30 days’ written notice by email. If you do not accept the new price, you may cancel before it takes effect. Continued use constitutes acceptance.
You may cancel your Subscription at any time via your dashboard or by contacting us at support@knowndesign.ai. Cancellation takes effect at the end of your then-current billing period. Subject to Clause 6, we do not provide pro-rata refunds for unused time.
By requesting immediate access to the Service on subscription, you acknowledge that: (a) you expressly request us to begin supplying the Service immediately; and (b) you acknowledge that you will lose your 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once performance has begun. This is without prejudice to your rights under the Consumer Rights Act 2015.
Nothing in these Terms excludes or restricts your statutory rights under English law, including under: the Consumer Rights Act 2015 (digital services must be of satisfactory quality, fit for purpose, and as described); the Consumer Contracts Regulations 2013; and the Consumer Protection from Unfair Trading Regulations 2008.
We will provide a refund where: (a) a billing error has occurred on our part; (b) a material technical fault materially impairs your use and we cannot resolve it within a reasonable period; or (c) we terminate or materially downgrade the Service without sufficient notice. Contact us at roger@knowndesign.co to request a refund.
You retain all intellectual property rights in Your Content. We do not claim ownership of anything you create, upload, or publish using the Service.
By using the Service, you grant Known Design AI Ltd (and our sub-processors including 10Web) a worldwide, royalty-free, non-exclusive, limited licence to host, store, copy, transmit, and display Your Content solely to the extent necessary to provide the Service. This licence terminates when your account is closed and data is deleted per our Privacy Notice.
You warrant that: you own or hold all necessary rights in Your Content; Your Content does not infringe any third party’s intellectual property rights; Your Content does not contain personal data of third parties in breach of UK GDPR; and Your Content is not unlawful, defamatory, or discriminatory under the Equality Act 2010.
We do not routinely monitor Your Content. We reserve the right to remove, restrict, or disable any Content that we reasonably believe violates these Terms or applicable UK law, notifying you where practicable.
You must not use the Service to: violate any applicable English or UK law or third-party rights; upload or publish unlawful, harmful, defamatory, or discriminatory Content; infringe any intellectual property rights; introduce any Virus or malicious code; attempt to gain unauthorised access to our systems; send unsolicited commercial communications in breach of PECR 2003; place an unreasonable load on our infrastructure; process special category data without our prior written consent; or resell access to the Service without our prior written consent. Breach may result in immediate suspension or termination.
All intellectual property rights in the Service – including the platform, software, code, design, branding, and trade marks – vest in Known Design AI Ltd and/or our licensors (including TenWeb, Inc.). You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for your own lawful purposes during your active Subscription only.
Subject to your compliance with these Terms, Outputs generated by the AI Builder using your inputs are treated as Your Content. We make no warranty that Outputs are capable of attracting intellectual property protection under current UK law. Seek independent legal advice before commercially exploiting any Output.
If you submit feedback about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use that feedback for any purpose without compensation.
Our collection and use of personal data is governed by our Privacy Notice https://knowndesign.ai/privacy-policy/, incorporated into these Terms by reference and compliant with UK GDPR and DPA 2018. Known Design AI Ltd is the Data Controller. TenWeb, Inc. (10Web) is our Data Processor under a Data Processing Agreement compliant with Article 28 UK GDPR. You have rights of access, rectification, erasure, portability, objection, and restriction under the UK GDPR – see our Privacy Notice for full details.
The Service is powered in part by TenWeb, Inc. (10Web), Stripe, Inc., Google LLC, Amazon Web Services, Microsoft Corporation, and Cloudflare, Inc. We are not responsible for the availability, accuracy, or conduct of any third-party service. Our website may contain links to third-party websites provided for convenience only – we do not endorse or accept responsibility for their content.
To the fullest extent permitted by English law: the Service is provided ‘as is’ and ‘as available’; we do not warrant uninterrupted, error-free availability; we do not warrant that AI-generated Output will be accurate, unique, legally compliant, or fit for any particular purpose; and we do not warrant that the Service will meet your specific requirements. These disclaimers do not affect your statutory rights as a Consumer under the Consumer Rights Act 2015.
We do not exclude or limit liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breach of terms implied by sections 9 to 11 of the Consumer Rights Act 2015; or any other liability that cannot lawfully be excluded under English law.
Subject to Clause 13.1, and to the fullest extent permitted by law, we shall not be liable for: loss of profit, revenue, business, data, or goodwill; indirect, special, consequential, or punitive loss; loss arising from reliance on AI-generated Output published without adequate review; or loss arising from a third-party sub-processor outage except where caused by our own breach.
Subject to Clause 13.1, our total aggregate liability to you shall not exceed the greater of: (a) the total Subscription fees paid by you in the 12 months immediately preceding the event giving rise to the claim.
You agree to indemnify and hold harmless Known Design AI Ltd, its directors, officers, employees, agents, and licensors from and against any claims, losses, damages, costs, and expenses (including reasonable legal costs) arising from: your breach of these Terms or our Acceptable Use Policy; Your Content; your breach of any applicable UK law; or your publication of AI-generated Output without adequate review.
You may cancel your Subscription and close your account at any time (see Clause 5.6). We strongly recommend exporting any Content you wish to retain before account closure, as data will be deleted per our Privacy Notice.
We may suspend or terminate your access immediately if: you materially or persistently breach these Terms; we reasonably suspect unlawful or fraudulent activity; you fail to pay fees following written notice; or we are required to do so by a court order, the ICO, or another competent UK authority. We will notify you of the reason where reasonably practicable.
On termination: your licence ceases immediately; export Your Content before closure; we will retain and delete your data per our Privacy Notice. We accept no liability for loss arising from failure to export data before account closure.
We may revise these Terms from time to time. Material changes will be communicated by posting on our website and giving at least 30 days’ written notice by email. If you do not agree, you may cancel before the changes take effect. Continued use constitutes acceptance.
Known Design AI Ltd shall not be in breach of these Terms for any failure or delay resulting from causes beyond our reasonable control, including: acts of God; epidemic or pandemic; war; terrorism; governmental action; fire; flood; power failure; internet or telecommunications failure; or acts or omissions of third-party service providers (including TenWeb, Inc. (10Web), Google LLC, Amazon Web Services, and Cloudflare, Inc.). We will notify you as soon as practicable and take reasonable steps to resume performance.
If any provision is found invalid, illegal, or unenforceable, it shall be severed and the remaining provisions shall continue in full force.
Our failure to exercise any right or remedy does not constitute a waiver of that right or remedy.
We may assign our rights and obligations (for example, on a business sale) with reasonable notice. You may not assign without our prior written consent.
By creating an account, you agree to receive communications from us electronically. Electronic communications satisfy any legal requirement for communications to be in writing, to the extent permitted by English law.
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.
A person who is not a party to these Terms shall have no rights under or in connection with them pursuant to the Contracts (Rights of Third Parties) Act 1999.
These Terms, our Privacy Notice, and our Cookie Policy constitute the entire agreement between you and Known Design AI Ltd in relation to the Service.
These Terms and any dispute or claim arising out of or in connection with them (whether contractual or non-contractual) are governed by and construed in accordance with the laws of England and Wales.
Subject to Clause 19.3, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
If you are a Consumer domiciled in Scotland or Northern Ireland, nothing in these Terms prevents you from bringing proceedings in the courts of Scotland or Northern Ireland. These Terms shall still be governed by English law.
In the event of a dispute, please contact us first at privacy@knowndesign.ai. We aim to respond within 14 Business Days. If we cannot resolve the dispute, we will inform you of an approved Alternative Dispute Resolution (ADR) scheme. We are not obliged to submit to ADR.
Known Design AI Ltd
Legal and Support: roger@knowndesign.ai and support@knowndesign.ai
Complaints: privacy@knowndesign.ai
Registered Office: 71 – 75 Shelton Street, Covent Garden, London WC2H 9JQ
Company Registration: 16965307
Website: www.knowndesign.ai
Copyright © Known Design AI Ltd 2026. All Rights Reserved. Privacy Policy, Terms and Conditions, Cookie Policy, GDPR, DUAA2025, ICO Compliance #ZC082723.